E-learning for København Zoo

Copenhagen Zoo is one of Denmark’s most visited attractions and a workplace with many different types of employees – from zookeepers and educators to service and operations staff. What they all have in common is the need to be familiar with both practical guidelines, safety procedures, and the values that shape everyday life at the Zoo.

To make this knowledge more accessible and engaging than a traditional employee handbook, Copenhagen Zoo wanted to develop a digital e-learning course that could communicate the most important information in a lively and motivating way.

Purpose

As in many other organizations, the employee handbook plays a central role at Copenhagen Zoo. It contains the rules, procedures, and values that all employees must know. However, the challenge is that the content is often perceived as heavy and difficult to absorb.

The goal of the e-learning project was therefore to highlight the most essential topics and present them in a way that fosters greater understanding and engagement. In this way, employees not only become familiar with the rules but also gain insight into their background and significance.

Solution

In close collaboration with Conzentrate, Copenhagen Zoo selected a number of key topics from the employee handbook and transformed them into an interactive e-learning course. The course combines text, images, and real-life cases from the Zoo, making the content relevant and relatable to employees.

The topics range from rights and obligations in daily work to how to create the best possible experience for visitors – while at the same time living up to the Zoo’s values and complying with applicable legislation. The result is a course that not only informs but also motivates and instills pride in being part of Copenhagen Zoo.

I think the collaboration has been really good and rewarding. You are skilled people to spar with along the way, and you deliver a strong product.

Cathrine Vihlborg Nielsen, HR Manager – Copenhagen Zoo